How to chat with sellers on eBay? How to contact customer service?

For eBay sellers, if they want to run a good store, they need to master some skills. Consumers can contact customer service if they have any questions when shopping. So how do you chat with sellers on eBay? The following is a related answer for everyone.

How to chat with sellers on eBay?

You can contact the buyer via email. However, because eBay wants to protect the privacy of buyers, it does not restrict the buyer's email; then you can find the email address with the suffix @members.ebay.com in the buyer's "Buyer Alias ​​Email Address" on the "View order details" page and contact the buyer.

Alternatively, you can provide the shipping company with the email alias so that they can securely share shipping updates with the buyer.

Messages sent by sellers using eBay email address aliases are forwarded through our secure servers to the member's registered email address and their eBay Messages, and files up to 10MB can be attached.

You can provide feedback via phone, email or online customer service, and they can usually handle after-sales issues such as returns.

How can I contact customer service?

eBay Customer Service Phone:

eBay Customer Service: (866) 540-3229

eBay Headquarters: (800) 322-9266 or 1 (408) 376-7400

eBay online customer service:

You can first go to eBay's contact center page: www.ebay.com/contact-us, or find customer service in the online customer service, then describe the problem you encountered clearly and feedback to the platform customer service.

For example, for telephone customer service, there is generally a working time, from Monday to Friday 9:00 am to 6:00 pm (GMT+8), and you can only contact the platform customer service during this time; and for email, you can send to the platform at any time 24 hours a day, but generally it will take 1-2 working days to reply after receiving the email.

Finally, the seller can also choose to share his mobile phone number with the buyer and wait for the buyer to contact him.

1. Go to Account and select Manage communications with buyers, find "Provide your phone number".

2. Choose to display your phone number to buyers before and/or after they purchase your item.

3. Select Share your phone number on the Manage your Q & A for buyers page. Select Only show this info after a purchase or Show this info both before and after a purchase as needed.

4. After submission, your phone number will be shared with the buyer, who will then be able to see and contact you.

The way to contact customer service is very simple. Merchants can also contact buyers. When contacting buyers, be careful not to deliberately guide good reviews, contact information, etc. Otherwise, if the platform finds out, it will also be a violation. I hope the above content is helpful to everyone.

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