What does it mean when eBay is restricted? How to deal with it?

The entry threshold of eBay is relatively low, and you can enter as an individual seller or a company. After opening a store here, merchants also need to abide by some relevant rules. So what does it mean that eBay is restricted?

What does it mean when eBay is restricted?

1. Selling only products

There are also some regulations on eBay that prohibit the sale of products. If a seller sells prohibited products, counterfeit products, etc., it is a violation and the account will be restricted.

2. Too many negative reviews

If the store’s products have a lot of negative reviews, it will bring a bad shopping experience to buyers, which will have a certain impact on the platform and may also lead to account restrictions.

3. Duplicate listing

Like other platforms, eBay does not allow sellers to list products repeatedly or to list products with illegal information.

4. New account restrictions

If you have just opened a store on eBay, your store’s sales will be restricted when it reaches a certain limit.

5. Automatic refund settings

If the seller sets up automatic refunds, the listing function of the account will be restricted, so everyone should also pay attention to the following.

What to do if your eBay account is restricted?

The most important thing to do when your eBay account is restricted is to find the reason for the restriction and then solve it in a targeted manner, such as the solution below.

1. New account restrictions: In this case, the seller has to contact eBay customer service and ask them to review their store performance and see if the limit can be increased, after which the restrictions can be lifted.

2. Reasons for automatic refund. The seller can cancel the automatic refund setting in the background of the account, and the platform will lift the restriction in a few days.

3. Duplicate listings: If there are two similar products, the seller must optimize one of the products, such as the product title, first image, sku, etc., to make the two products look clearly differentiated.

4. Listing limit: For this kind of restriction, sellers also need to contact eBay customer service to apply for an increase in the store's limit, and then the listing can be unblocked.

There are many reasons for eBay account restrictions. The most important thing for sellers is to understand the platform rules and actively deal with restrictions when they occur. This is the only way to solve the problem in a timely manner. Different reasons for violations will lead to different account restrictions.

Recommended reading:

Can individuals sell items on eBay? What are the fees?

Where is the eBay listing quota? How to check it?

Why does eBay suddenly not accept orders? How to solve it?