Can I get back the money frozen due to copyright infringement? How can I appeal?

The Wish platform takes copyright protection very seriously, so you can often see some stores having their funds frozen due to copyright infringement. Many merchants have had their funds frozen for the first time because of this problem, so they are very worried that they will not be able to get their money back. So, can they get their money back?

Can I get back the money frozen due to copyright infringement?

Wish the funds frozen due to infringement can be withdrawn. The funds will be frozen for 6 months before they can be withdrawn.

Of course, if you want to withdraw the frozen amount on AliExpress, we must first contact the customer service, and then solve the relevant issues according to the problems pointed out by the customer service. According to the handling opinions, the customer service will decide whether to unfreeze your amount. Only after the successful unfreezing, we can withdraw the frozen amount on AliExpress. Explain your account situation to the customer service, and the customer service staff will instruct you on how to operate. You need to provide some information and evidence, which must be true and valid. It is very fast and convenient to call the customer service hotline.

How to appeal against Wish being suspended for copyright infringement?

1. Prepare appeal materials

For example, if you are complained of intellectual property infringement, and you are the owner of the brand, or have proof of brand authorization, then you must prepare these supporting documents.

General complaint materials can be referred to as: trademark registration, patent certificate, copyright certificate, authorized sales letter, supplier's certificate of resale rights, cooperation certificate with suppliers and other documents. Prepare all the supporting documents you have, or go to the Wish complaint page to see what materials you need to prepare.

2. Make a complaint

Generally, if a seller is complained of infringement or violation, Wish will send an email to the seller's mailbox. This email will explain why you were complained of infringement; there will also be a complaint URL. Sellers can directly click on this URL, then go to Wish's violation complaint page, scroll to the bottom, click "Provide Authorization", and upload their own authorization certificate.

Then select a brand. If your brand is not available in the options, you can directly upload a new brand, then click "submit" and wait for the platform to review it.

You can also file a complaint by sending an email. The content of the complaint email must clearly state that you have not infringed upon the rights of the product and that you have proof of brand authorization, and the language should be sincere. Then send the proof as an attachment to the platform and wait for review.

If your appeal is rejected, it is recommended that you do not file a second appeal immediately. It is best to wait two days before re-appealing. You need to see where the problem is that led to the failure of the appeal; for example, if the information is incomplete, you should prepare the information as required and then re-appeal. This will easily pass the review.

3. Restore permissions

After a Wish seller’s infringement appeal is approved, issues such as account fund freezes and restricted permissions will be lifted, and the account can be restored to the state before being convicted of infringement, so there is no need to worry about any adverse effects.

The funds frozen due to infringement can be recovered, but if you do not deal with it, it will be slow to get it back, usually after 6 months. If you actively contact customer service and explain the reason, the funds can be unfrozen in advance and recovered.

Recommended reading:

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How does the Wish platform punish infringement? What are the penalty rules?

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