How do Shopee buyers apply for a refund? Related questions answered

There are actually quite a lot of merchants who like to open stores on Shopee. After shopping on Shopee, if we are not satisfied with the products, we can apply for a return and refund. In fact, the Shopee platform has requirements for returns. How do Shopee buyers apply for a refund?

How do Shopee buyers apply for a refund?

(1) Before clicking “Confirm Delivery”, the Buyer can request a refund or return on the Shopee platform in the following circumstances:

a. The buyer did not receive the goods

b. The buyer received the wrong product (wrong size, color, or category)

c. The buyer received a damaged or defective product

(2) After the buyer initiates the application, the order will enter the [Return/Refund] page, and the merchant will also receive an email reminder. The seller can click the [Respond] button of the return/refund order to enter the order details interface to view the reason for the application;

(3) The seller can click [Refund] to refund the buyer, or select [Submit Dispute to Shopee] to submit a dispute to Shopee, which will then handle the matter.

*Note: The seller needs to complete the [Respond] response operation within the specified time, otherwise the system will automatically agree to apply for a refund to the buyer.

FAQ:

1. What should I do if the buyer requests a partial refund?

Except for the Thailand site, all other sites may refuse refunds after the buyer applies for a refund, and local customer service will intervene to operate a partial refund. Thailand does not currently provide partial refund services.

2. How to return the return packages from each station?

(1)Malaysia site

Packages from the Malaysia site cannot be returned to mainland China via SLS for the time being. Sellers need to negotiate with buyers on the return method and cost sharing before implementing the return.

(2) Taiwan, Indonesia, Thailand, Philippines, Singapore, and Vietnam sites

a. Orders of $20 or more can be returned, but the seller needs to agree and pay $8 for the return shipping fee;

b. No returns are provided for orders below US$20;

(3) Orders paid on delivery in Taiwan, Indonesia, Thailand, and Vietnam that are returned due to the buyer not picking up the order

a. For orders of USD 20 or above, Shopee currently does not charge sellers for return fees and the goods will be returned to the seller free of charge;

b. No returns will be provided for orders below US$20.

If you find that the product you received is the wrong one or is damaged or defective, you can apply for a return and refund in your order. However, if there is no problem with the product and you just don’t want it anymore, it will be difficult for the merchant to agree to a return and refund in this case.

Recommended reading:

What is the difference between general goods and special goods on Shopee? What should I pay attention to?

How to appeal against Shopee store freezing? What are the methods?

What e-commerce activities does Shopee have? What are the big promotion activities?