What should I do if my Shopee delivery service is overdue? What penalties will I receive?

Shopee is actually very concerned about user experience. What should we do if a delivery timeout occurs? This is also what many friends are curious about. So, next, let’s talk about the introduction of Shopee delivery timeout. If you encounter such a situation, you can take a look.

What penalties will there be?

Orders that have not been shipped after the self-set dst+3 days will be automatically cancelled. And overtime is likely to be punished, so this is also a concern for merchants.

Cancellation Policy:

1. Cancellation in case of late shipment:

(1) If the order number is not uploaded after the set number of days, it will be cancelled.

(2) After arriving at the warehouse, if it has not been scanned after more than 5 days of stock preparation, it will be cancelled.

(3) If the order is not shipped after the set number of days, it will be cancelled.

If the order has been shipped but the user cancels it due to reasons, will it be counted as unfinished?

The unfinished rate is calculated based on the number of cancelled orders and returned orders in the previous seven days. The unfinished rate is equal to the unfinished orders in the previous seven days plus the net orders in the previous seven days divided by the first unfinished orders, and then multiplied by the proportion. The result is the unfinished rate. No matter who cancels the order, it will be counted in the unfinished rate.

In order to prevent this indicator from going higher, businesses need to pay special attention to this data.

How long does it take to be considered a delayed shipment, will it result in points being deducted or the shipment being cancelled?

The preparation time will affect late orders and cancellations. If the order fails to arrive at the warehouse for scanning within the specified day, it will be counted as a late order, which will affect the penalty points.

If the order is not shipped within 2 days of stock preparation, or if the order is not scanned at the warehouse within 4 days of stock preparation, it will be cancelled, affecting the unfinished rate and thus the penalty points. Merchants are also most afraid of penalty points.

Through the analysis of the first two parts, it can actually be understood that it is sufficient to enter the warehouse within dts+2 days.

Here is a little tip: the store owner and the warehouse need to scan and cooperate for delivery, and the corresponding penalty points are calculated as "stock preparation time" + "2 days"! It is the time given for delivery. Considering that there may be holidays on weekends or holidays, it is calculated on a daily basis, which is quite reasonable. At least it gives enough time for stock preparation. So, there is no need to rush.

If you place an order on Friday, the first day of preparation is next Monday, which takes 3 days plus 2 days. The goods can be scanned into the warehouse before next Friday, so there is enough time to complete the task.

If the Shopee delivery order is overdue, it will be automatically cancelled after setting, but this will also result in punishment. The consequence of the punishment is that everyone's points will be deducted, which will have an impact on the operation of the store. Therefore, if merchants are worried about the delivery timeout, they must prepare the products in advance and then ship them early, so as to avoid the situation in the supermarket.