Can the refund amount on Shopee be modified? How to modify it?

Now some sellers on Taobao and Tmall feel that the competition on the Taobao and Tmall platforms is very fierce and it is not easy to do business, so they want to transform and do cross-border e-commerce business. After comparison, they chose the Shopee platform and have some questions, such as whether the refund amount of Shopee can be modified?

Merchants can log in to the PC store backend - Orders - All Orders - Filter out the corresponding orders - View order details - Move the mouse to the subtotal price to actively refund.

When Shopee receives a return and/or refund request from the Buyer, Shopee will notify the Seller in writing. The Seller shall respond to the Buyer’s request in accordance with the steps required by Shopee in the written notice.

The Seller must respond within the time frame specified in the written notice (hereinafter referred to as the "Specified Period"). If Shopee does not hear from the Seller within the Specified Period, Shopee will presume that the Seller has no response to the Buyer's Application and will continue to evaluate the Buyer's Application without further notifying the Seller.

Share the return and refund issues of Shopee stores.

During the Shopee Guarantee protection period (before the buyer clicks to confirm receipt), the buyer can request a refund or return on the Shopee platform in the following circumstances:

①The buyer did not receive the goods;

②The buyer received the wrong product (wrong size, color, category);

③The buyer receives damaged or defective products.

③ The buyer claims the 7-day unconditional return and exchange period according to law, or the buyer of the order placed on "Shopee Mall" returns the product within the 15-day hesitation period

How to handle refund and return requests

When the buyer initiates the relevant application, the relevant order will be displayed in [Home] - [My Sales] -

Under [Return/Refund], the merchant will also receive an email from Shopee to remind the seller that a buyer has initiated a refund or return application.

Click [Refund] to enter [My Sales] - [Return/Refund Details] to view

【Reason why buyer requests return/refund】

Sellers need to communicate with buyers through the chat function and respond within the specified time to avoid automatic refunds to buyers or the long processing time required after filing an appeal.

Return period: The buyer can legally claim for a 7-day unconditional return or exchange, or within the 15-day hesitation period for orders placed on Shopee. If the time limit is exceeded, the buyer needs to communicate with the customer service separately.

Return shipping fee: The Taiwan section is borne by Shopee platform, and the Taiwan to mainland section is borne by the seller, 8 US dollars/order;

How to deal with the non-completion rate?

The key is to prevent buyers from requesting return orders:

1. Fill in the correct and detailed product details to ensure that the buyer will not have any wrong expectations about the product;

2. Product details must include accurate and detailed information such as specifications, color, material, warranty period, etc.;

3. Product photos can include many photos from different perspectives to help buyers check the products more clearly;

4. Before delivery, carefully check the recipient's address, goods and other information to avoid wrong delivery;

5. Make sure all products have appropriate packaging;

6. Fragile items must be marked and protected with additional protective measures, such as bubble wrap or anti-slip air bags;

7. The parcel note must be clearly affixed to the surface of the product. If possible, it is best to put it in a special packaging bag to prevent the parcel note from being damaged.

The main reason for the order cancellation rate is the seller. As long as the order is cancelled due to the seller's reasons, it will be calculated in the order cancellation rate. If the order is cancelled due to the buyer's own reasons, it has nothing to do with you.

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