Big news: WeChat Store customer service PC client is officially launched!

The official launch of the WeChat Store customer service PC client marks an important step for WeChat Store in the field of e-commerce services. It not only improves the efficiency of customer service, but also optimizes the user's shopping experience.

The WeChat Store Customer Service PC client is now available! You can log in to 10 stores at the same time.

This may mean that WeChat stores have built a complete customer service system.

Previously, Jianshi noticed that the WeChat Store customer service PC version had started internal testing, and it was quickly launched in just a few days, which was faster than the merchants expected!

It is not difficult to see from the speed of going online that WeChat officials attach great importance to and prefer WeChat Stores, as well as WeChat’s far-reaching considerations for the layout of this e-commerce sector.

Screenshot source: Official – WeChat Store Customer Service Operation Guide

01 You can log in to up to 10 stores at the same time

How do merchants operate on the PC client?

First, you need to go to the web version of the customer service workbench, click the link in the lower right corner as shown in the picture, and download the installation package for the corresponding operating system.

Screenshot source: Official – WeChat Store Customer Service Operation Guide

Then open the PC version of WeChat Store Assistant and scan the code to log in to the store. If you want to log in to multiple stores, click the [+] sign next to it to open a new window and log in to more stores.

Screenshot source: Official – WeChat Store Customer Service Operation Guide

It is worth mentioning that this version allows you to log in to up to 10 stores at the same time. You need to scan the code to log in to each store separately. If you have already logged in to a store and close and reopen it within a week, you can continue to stay logged in without having to log in again.

This is a huge benefit for merchants with multiple stores, greatly reducing the threshold for merchants to operate multiple stores. Through the PC client, customer service staff can handle customer inquiries more efficiently, improve response speed and service quality, and enhance users' shopping experience and satisfaction in WeChat stores, further enhancing users' trust in the platform.

02 WeChat Store has built a complete customer service system

As of now, WeChat Store has a complete customer service system!

Screenshot source: Official – WeChat Store Customer Service Operation Guide

Jianshi noticed that there are currently three ways to log in to WeChat Store Customer Service. In addition to the PC client just mentioned, the other two are:

1. PC web version login method

The PC web version currently only supports single-store reception. If you need to receive multiple stores at the same time, it is recommended to install the PC client. The web version can install multiple browsers, or open the browser's incognito mode, so that you can log in to multiple stores at the same time and manage customer service messages of multiple stores.

Screenshot source: Official – WeChat Store Customer Service Operation Guide

2. You can manage the store backend through the "WeChat Store Assistant" service account on your mobile phone.

Screenshot source: Official – WeChat Store Customer Service Operation Guide

According to official WeChat news, the customer service function will be expanded to include a mobile APP version, which is expected to be launched after the National Day holiday. This will improve the flexibility and efficiency of the customer service staff of merchants and help them adapt to different work scenarios. At present, merchants can still upgrade and enable "WeChat Store Customer Service" in the store background according to their own business conditions, and reasonably choose the time to upgrade the customer service tool. Before enabling the store customer service, merchants can continue to use the original "WeChat Customer Service" function.

However, after the upgrade, the customer service staff's permissions need to be reconfigured in "Store Management" - "Member Management", and the customer service workbench entrance will be switched to the store backend. The official also recommends that some customer service staff be retained to follow historical user inquiries on the original "WeChat Customer Service" for a certain period of time.

The functions of WeChat Store’s independent customer service system are becoming more and more complete. From these actions of WeChat, it is not difficult to see that WeChat attaches great importance to WeChat Store!

In particular, Jianshi has recently noticed that WeChat Stores have completely connected with service accounts. For example, service account articles can insert WeChat Store products at any time, and the service account private message function can directly reply to WeChat Store products and store cards.

All of this provides users with a convenient shopping experience and will help WeChat stores form a more powerful e-commerce marketing and service network. WeChat has made a big plan and a great determination in the e-commerce business this time!

WeChat Stores are destined to be a highlight of WeChat e-commerce!