Why can't a new eBay user pay successfully? What's the reason?

eBay is currently a popular cross-border e-commerce platform. Many newly registered users find that they cannot make payments on eBay when shopping. What is going on? Let's take a look at the specific reasons.

Why can't a new eBay user pay successfully?

1. PayPal is not certified

If you don't have an eBay account bound to a bank card or PayPal account, you won't be able to place an order successfully. At the same time, your PayPal account must be authenticated before it supports payment on PayPal, so it is recommended that you first check whether your PayPal account has been authenticated and bound to an eBay account.

2. Account restrictions

For example, if your account is marked as "bid but not buy", reaches a temporary shopping limit, or violates regulations, your eBay account will be restricted. If your account is restricted from purchasing, you will not be able to pay if you make another purchase, so pay attention to compliance operations or ask customer service to lift the restrictions before making a purchase.

3. Payment timeout

There is also a time limit for eBay shopping payments. If you exceed this time limit, your payment will be displayed as payment failure. You will have to re-enter the payment page to try to pay. This method is also relatively simple.

4. Browser Incompatibility

The last possibility is that your browser has an issue due to incompatibility.

In this case, it is recommended that you change a browser to see if you can pay, try a few more times, or clear the browser cache and try again.

Sellers should also note that, as far as we know, eBay does not currently support Chinese sellers using credit card payments, so it is recommended that you open a PayPal account to shop on eBay, which is more convenient than a credit card and more secure. If you open a store later, you can also bind multiple platforms for payment.

Even if you cannot pay yourself, it is not recommended to find someone to pay for you, because the account used to pay for multiple buyers has been used, which may make eBay think that your account is not safe and restrict your account, which is not worth the loss.

The above are the reasons why newly registered eBay users cannot make payments. Several reasons for payment failure are introduced. Users can check which of the above reasons is the cause and then take relevant measures.

Recommended reading:

What are the requirements for registering an eBay account? FAQs on registering an eBay account

What information do I need to register an eBay account? What are the things to note when registering?

Does eBay registration require a business license? What information is required?