How to recover a stolen Shopee store? What to do if the account is frozen?

If the Shopee account is set up too simply, the store can be easily stolen. If the store is stolen, the most important thing is to recover it. So how to recover it? Many store owners don’t know this yet, but they are very anxious. Let’s talk about it.

1. How to recover the stolen Shopee store?

If your store is stolen, change your password immediately! Contact the platform customer service to retrieve it.

2. What should I do if my account is frozen?

1. Creating fake orders, including the following situations: buying and selling by oneself, washing reviews, etc., are strictly prohibited.

Because we want fair competition, creating fake orders goes against the rules. In this case, it is very likely that the account will be permanently frozen.

2. Fake or infringing, these two situations are serious, because it is deception, which brings them a bad experience and will also have a certain impact on the platform. If it is particularly serious, it will cause the account to be permanently frozen, and the consequences are very serious.

3. Avoidance fees: Different fees are charged for different categories. Some people choose the wrong category or make unreasonable settings in order to avoid the fees, and these operations are prohibited.

4. Use of inappropriate language. For example, when communicating, use of aggressive language is not allowed, otherwise you will be complained about, and the consequence is that your account will be frozen.

If you receive abusive language, you can also complain to the platform.

5. Abuse of shipping subsidies or shrimp coins. There is a subsidy policy. If you take advantage of this to exploit it, and abuse the shipping fees or cash them out, this is a serious offense.

3. What to do if it is stolen?

If you see infringing products on the Taiwan site, select "Report this product" - "Duplicate listing/copying of pictures and text" on the store page; after receiving the complaint, it will be sent within 3 days, and then fill out the appeal form. After submission, a judgment will be made based on the pictures, information and other evidence provided.

After submitting a complaint, the self-service station will provide feedback on whether the complaint is valid within 5 days of receipt. If the complaint is successful, an email will be sent to inform the infringer of the infringement; the complained party must make corrections within the specified time. If the corrections are not completed within the time limit, 15 points will be deducted, and the store will be frozen for 28 days, and the illegal products will be deleted.

If theft is confirmed cumulatively within the year, the store will be permanently frozen.

Regardless of which platform, stealing pictures is prohibited, so don't take the chance of stealing them. It's best to take the pictures yourself. If the pictures are provided by the supplier, you must also ask clearly whether there is the original picture before using it. Otherwise, if you are complained about, there will be no way to appeal.

If your Shopee store is stolen, you need to change your password quickly. It is best to contact the platform so that they can help you retrieve it smoothly. After that, when setting your password, you should perform multiple verifications and try to make it more complicated to ensure the security of the store's account and avoid theft.