What happens if Shopee delays delivery? How to reduce the delay rate?

The delayed delivery rate refers to the failure of Shopee sellers to deliver goods within the set preparation days. In Shopee's business, there are three factors that affect whether a store is a good store. The main audit indicators are the order failure rate and customer service. So what will happen if Shopee delays delivery?

What happens if Shopee delays delivery?

The main purpose of Shopee's calculation of the delayed delivery rate is to facilitate tracking and reducing orders that are shipped with a delayed rate. If sellers can reduce the delayed delivery rate, they can achieve better sales records and bring a better and stronger shopping experience to store buyers.

In addition, it can also improve the satisfaction rate of shoppe buyers with the store, thereby generating more orders. On-time delivery within the preparation time is also a key factor for sellers to maintain a stable sales record. If the delivery fails to be on time for a long time, the store's sales record will inevitably be reduced, thus giving the store buyers a bad shopping experience.

The delivery time is not based on the seller's confirmation click on the web page, but on the scanning time of the transfer warehouse. Therefore, if you are delayed due to out of stock or various other reasons, it will be included in the delayed delivery rate.

The delayed delivery rate is calculated as the percentage of delayed orders to the total number of shipped orders in the past 7 days. The Shopee system software regularly calculates and updates the seller's delayed delivery rate on Monday every week.

How to reduce the rate of delayed shipments?

1. Prevent insufficient inventory. Sellers should count the total inventory of goods in real time and replenish the inventory in time; update the inventory of sellers' goods on time (at least once a week) through the Shopee Seller Management Center to ensure that the inventory of goods in all stores is updated; prevent false total inventory of goods (such as: 100,000); pay attention to the pre-ordered goods to prevent the pre-ordered goods from affecting the specific delivery time.

2. Estimate the appropriate number of days for stocking. Ensure that the time required for product delivery is in line with the actual situation; store buyers can use the "stocking time" to understand how long it takes the seller to prepare, pack and ship the product in advance; and whether the product is "spot trading" can also be judged from the number of days for stocking.

3. If the seller needs a lot of time to prepare the goods for shipment, such as when the inventory is pre-ordered.

Sellers can estimate sales during events or specific festivals by the following methods: using past sales data and experience to estimate the number of orders during a specific sales period, and hiring temporary additional staff to handle the increased orders.