How to activate the vacation mode on Shopee? Related questions answered

In order to avoid being unable to manage the store for a long time, Shopee merchants can actually turn on the "vacation mode". After turning on this mode, you can tell buyers more promptly that the store is temporarily closed to avoid unnecessary impact on the store. How to turn on Shopee vacation mode?

Merchants can log in to the Seller Center and find "Store Settings"; then they can see the "Vacation Mode" option in the lower right corner. Merchants just need to click to turn it on;

In addition, Shopee merchants are advised to set up the following chat automatic reply information to inform buyers of vacation information. In this way, the store status will be seen as "vacation mode on" in the store introduction; and buyers will also see the vacation mode prompt information on the store homepage.

Below I share with you some common questions about vacation mode. You can check to see if you have encountered similar situations.

1. Can I start vacation mode at any time?

Yes, but if the store has unfinished orders, the seller still needs to complete them within the time limit. And although turning on vacation mode can avoid the impact on the store to a certain extent, it is not recommended to turn on vacation mode for a long time or frequently. Frequent use of vacation mode will also make the Shopee platform think that the store is inactive and reduce traffic support.

2. What are the effects of turning on vacation mode?

After turning on vacation mode, the Shopee store homepage and product interface will show that the seller is on vacation; all products in the store in vacation mode cannot be searched; buyers cannot add products to shopping carts or purchase them; products in the store will not appear in categories and popular tag pages; merchants cannot modify inventory or put products on the shelves.

3. Why is the vacation mode not taking effect after it is turned on?

After enabling vacation mode, it will take about an hour for it to take effect; if you turn off vacation mode, it will also take about an hour.

4. After turning on vacation mode, can I use chat to contact the buyer?

Yes, buyers can still get in touch with sellers through chat, so it is recommended that Shopee merchants add vacation information to the chat auto-reply function to let buyers know about the store's vacation situation. It should be noted that chat messages during vacation mode will not be counted in the response rate, so there is no need to worry about the chat response rate being too low to affect the store data.

5. After turning off vacation mode, how long does it take for products to be searchable and displayed in categories and popular tags?

It takes about 2 working days for the product to be restored and searchable by buyers again, so do not enable vacation mode too often.

6. Why can't I turn vacation mode back on after turning it off?

After the seller turns off vacation mode, if he wants to turn it back on, he needs to wait 3 hours before turning it back on.

In the above content, we have introduced how to activate Shopee’s vacation mode. In order to help you solve the problem, we have also introduced other related issues of Shopee’s vacation mode, which can help you better understand Shopee’s vacation mode.

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