What is the role of a Shopee account manager? How can I contact an account manager?

After completing the store registration on Shopee, merchants have to do the novice tasks. Only after completing the tasks will the platform arrange an account manager to connect with you. So, what is the role of the Shopee account manager?

1. It allows Shopee sellers to quickly familiarize themselves with the platform rules

If you want to build a store quickly, you must not ignore the platform rules. It is difficult for a seller to become familiar with the relevant rules alone. The account manager can be said to be the person who is most familiar with the platform rules. Therefore, if you can contact the account manager frequently and listen to the account manager’s introduction to the platform rules, it will naturally help us become familiar with the rules quickly.

2. Allow Shopee sellers to quickly identify operational problems

During the operation of a store, various problems will arise, but the specific situation cannot be found. If you want to find the problem quickly, you can contact the account manager for consultation. The manager also has certain experience in store operation and is familiar with the relevant rules. Finding an account manager is the best choice.

3. Shopee sellers can get more activities

There are often activities held on the platform, which are ways for stores to increase their exposure and gain more traffic. You need to seize the corresponding opportunities. Some of the many activities are conducted through offline invitations by account managers. If sellers want to be eligible to participate, they must have a good relationship with the account manager, so that when some activities are held, your store will be invited to participate.

How to contact the account manager?

After the seller fills in the Shopee information, he/she should wait patiently for the review. He/she will receive a registration email the next day after the review is passed by Shopee. The seller should click on the link to register in time and complete the registration in time according to the content of the link.

For sellers who have successfully joined Shopee, the platform will provide an incubation period for the sellers to learn the platform rules and operating rules. During the incubation period, there will be a designated operations manager to help the sellers operate the store. After the incubation period, account managers from other teams will continue to connect with the sellers, so sellers may connect with different operations managers at different stages.

The novice tasks during the incubation period include but are not limited to: video learning/new product launches/novice exams/fan attention, etc.; if you are a seller who has opened a store within 4 months, please check the email address bound to you when you signed up, find the relevant email and complete the tasks according to the instructions in the email content; if you fail to connect with the operations manager, you can send an email to the Shopee customer service team to inquire who the corresponding operations manager is.

In general, the role of Shopee account managers is to help merchants quickly familiarize themselves with the platform rules. If there are any questions they don’t understand, they can ask the account manager. It can also help merchants get more activities.