How to cancel the wish merchant platform? How to complete the cancellation?

In fact, although the wish platform has been used well by some merchants, merchants who have not developed well on it also want to close the merchant platform. How to cancel the account? No one can find the close button, so today we will talk about the content of canceling the wish merchant platform.

How to complete the deregistration?

On the Wish platform, you cannot actively log out or close your store. If you do not want to operate, you can turn on the store holiday mode. If you want to remove all products sold by Wish within a specific period of time, you can turn on the "holiday mode" in the merchant backend. Sellers can turn on this setting in Account-Settings-Holiday Mode. During the holiday mode, the product will not receive any orders.

Start of holiday: The store will no longer receive new orders, and all products will be displayed as "sold out" on the user end. Therefore, you cannot cancel your account yourself for the time being, unless the platform helps you cancel your account.

FAQ:

1. Why should compensation be paid for cancellation orders?

Wish is committed to providing an excellent experience and bringing the best products to users. Imposing compensation for cancellation orders helps protect and create a good experience.

2. Which orders will be considered cancelled or refunded before confirmation of fulfillment?

Orders that were refunded in the system before internal tracking information indicated that the order had been fulfilled. Only orders refunded by the merchant are considered here, not orders canceled by the user.

3. What should I do if I encounter an order suspected of fraud?

The platform has introduced some features to protect merchants from bad or fraudulent users. Therefore, merchants should fulfill the order normally.

4. What happens if I cancel the order?

If an order is canceled or refunded before fulfillment is confirmed, the merchant will be fined $2 per offending order.

5. Can I file a complaint regarding the cancellation compensation?

Merchants have 3 days from the date the notice of the penalty is issued to dispute these penalties.

6. What if the user address is incorrect?

The order should be fulfilled according to the address provided by the user. If the user does not receive the goods at a later stage, he or she can file a complaint.

7. How to avoid cancellation/refund of orders before fulfillment:

Provide accurate stock quantities in your product catalog to prevent take orders due to low stock. Please update product stock accordingly based on the available stock quantity.

Fulfill orders promptly and ensure that orders are confirmed fulfilled by the logistics service provider within the time frame specified in the merchant policy. Use high-quality logistics service provider service levels to ensure that packages are not damaged or cancelled before fulfillment.

In fact, there is currently no way to automatically cancel accounts on the Wish merchant platform. This is because the platform has not yet given merchants this function. Therefore, everyone can only choose to put products on the shelves in holiday mode, so that they can temporarily close the store. Of course, if you really want to cancel your account, you must contact the platform for assistance.