Where is Amazon's online customer service? Does Amazon have no after-sales service?

E-commerce is developing rapidly now, and many foreign e-commerce platforms have entered China, such as Amazon. Many friends also like to buy some foreign products on this website. Since it is online shopping, there will still be some problems. Many friends have said that they don’t know where the location of Amazon’s online customer service is? Today I will help you find it.

1. After entering the Amazon website, scroll to the bottom, find [Help] and click to enter.

2. After entering Amazon Help, scroll to the bottom and click [Need other help?]. You can see the [Contact Us] button on the right and click it to enter.

3. Enter your account and password and click [Login].

4. After entering the Contact Us page, select the type of question you have. You can also contact us by email, phone, or online customer service. I usually use online customer service because it is more convenient and clear. And the response is immediate.

5. Enter the question you want to ask. The simpler the better so that the customer service staff can make a preliminary judgment on the question you want to know. Click [Start Chat].

6. After the page is loaded, you will be connected to Amazon's official customer service staff. You can tell them your questions. Generally, you will get a satisfactory answer.

Doesn't Amazon have after-sales service?

Amazon has after-sales service. I have compiled some solutions to after-sales problems. If you encounter them, you can refer to them.

1. Amazon order issues

1. The customer requests to change the address

The first situation: The customer has placed an order but the goods have not been shipped yet, but he/she requests to modify the address due to incorrect address or other reasons.

How to deal with Amazon after-sales problems:

The seller can contact the customer and ask them to send the correct new address, and communicate with the customer in a friendly manner to reconfirm and ensure that the address is correct.

The second situation: The customer's order has been shipped, but the customer needs to change the address for some reason and sends the new address to the seller, requiring the seller to send the product to the new address.

How to deal with Amazon after-sales problems:

If the product price is not very high, the seller may consider resending the product to a new delivery address for the customer. Generally speaking, this is a helpless approach to avoid subsequent customer disputes.

If the price of the product is too high, it is not recommended that the seller re-ship the product. It is recommended that the seller write an email to the customer, stating tactfully that the order has been shipped and that it is not convenient to modify the address, and requesting the customer's understanding.

2. Logistics Issues

Generally speaking, some customers will send emails to sellers to inquire about logistics issues after purchasing goods.

How to deal with Amazon after-sales problems:

In this case, if the seller chooses FBA delivery, Amazon will help you handle all customer service and logistics issues. Therefore, the seller can ask the customer to contact the official customer service to handle the problem.

After reading this, I believe you already know where to find Amazon's online customer service. If you encounter some problems during shopping, you can also refer to the solutions in the article to deal with them. If problems arise during the shopping process, buyers and sellers can negotiate and resolve them calmly.

Recommended reading:

How do I contact Amazon customer service? How do I chat with Amazon customer service?

How to calculate Amazon's shipping costs in the United States? Amazon's shipping cost calculation method

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