What should I do if I can’t get through to Amazon’s customer service? How can I handle Amazon’s after-sales issues?

Amazon is an e-commerce platform covering the whole world. It has many products and allows us to buy products from all over the world without leaving home. It is very convenient. If you have any questions or want to return products, you can directly contact Amazon customer service by phone.

Amazon customer service is usually online 24 hours a day and can be contacted at any time. However, sometimes the customer service phone number cannot be reached due to various reasons. At this time, you should check whether there is a dial error or a line problem. It is recommended to wait a few minutes and try again. What should I do if I can't get through the customer service phone number?

If you can’t get through to the customer service phone, you can try self-service in the Amazon backend, which is also very simple:

1. Search Amazon in the browser. After opening it, go to the main site. You can see a column on the top left with "Help". Click "Help".

2. Enter the help page, where you can see six areas: "My Orders", "Apply for Returns and Exchanges", "Payment Management", and "Account Settings". Just choose to handle the area according to your needs.

If self-service still cannot solve the problem, you can also contact online customer service.

1. On the help page, continue to scroll down and you can see "Browse Help Topics". There is a "Need Additional Help" in the left column.

2. Click "Need additional help" and select "Contact customer service".

3. Log in to your Amazon account, contact the online customer service, and then communicate with the customer service to solve the problem.

Amazon started out by selling only books, but now it has expanded into books, beauty products, electrical appliances, clothing and other products in various industries. After more than 20 years of development, it has become the online retailer with the largest variety of goods in the world and has a complete after-sales service mechanism. If you encounter a problem, don't worry. You can call the 24-hour customer service, do self-service online, or contact the online customer service to solve the after-sales problem.

Recommended reading:

Where is Amazon's online customer service? Does Amazon have no after-sales service?

How is Amazon's shipping fee calculated?

How do I contact Amazon customer service? How do I chat with Amazon customer service?