How long does it take for Amazon to remove users’ privileges if their order defect rate exceeds 1%? How to deal with the order defect rate?

Amazon sellers all know that the order defect rate is an important measurement indicator. Amazon has strict requirements for the order defect rate. If the seller's order defect rate exceeds 1%, there is a risk of being removed from the seller's account. So, after the order defect rate exceeds 1%, how long will the seller's account be removed from the seller's account?

1. How long will it take for Amazon’s order defect rate to exceed 1% before the user’s privileges are removed?

First of all, it should be made clear that Amazon does not give a specific time period to stipulate the number of days after which the privileges will be removed if the order defect rate exceeds 1%. Each seller’s situation is different, so the time for removal of privileges is determined based on the specific situation.

But generally speaking, Amazon will conduct periodic audits and evaluations. If the seller's order defect rate continues to exceed 1%, there is a high probability that the seller's permissions will be removed.

The order defect rate is calculated by calculating indicators such as returns, A to Z claims and quality complaints within a certain period of time. If the seller's order defect rate exceeds 1%, it means that there are many problems with their orders, including delivery delays, damaged goods or goods that do not meet the description. This directly affects the buyer's shopping experience and trust. In order to protect the rights of buyers, Amazon will take corresponding measures.

2. How to deal with Amazon’s order defect rate?

When the order defect rate exceeds 1%, sellers need to take active measures to improve order quality and avoid being removed from the order list. Here are some suggestions and methods:

Strengthen internal management: Sellers should strengthen internal management to ensure accurate processing and timely delivery of orders. This includes optimizing warehousing and logistics processes, improving inventory management efficiency, and strengthening employee training.

Improve product quality: Sellers need to pay attention to product quality, ensure that the goods sold meet the description, and strictly control the quality standards of the products. If there are any product quality problems, they should be rectified immediately and communicated with suppliers to resolve them.

Provide good after-sales service: Sellers should actively answer buyers' questions and complaints and provide timely after-sales service. This includes handling return requests, responding to buyers' questions in a timely manner, solving logistics problems, etc.

Pay attention to buyer reviews: Sellers should pay close attention to buyer reviews and adjust their business strategies in a timely manner based on feedback. If there is dissatisfaction among buyers, sellers should actively communicate with them to solve the problem and strive to restore their reputation.

Comply with Amazon policies: Sellers need to comply with Amazon's policies and regulations, such as delivery time, accuracy of product descriptions, etc. At the same time, they must also understand and follow the relevant guidelines and recommendations on the Amazon platform.

Through the above measures, sellers can improve order quality, reduce order defect rate, and minimize the risk of having their permissions removed.

In summary, Amazon does not give a specific time period to stipulate the number of days after which the privileges will be removed if the order defect rate exceeds 1%. Each seller’s situation is different, so the time for removing privileges is determined based on the specific situation.