How to contact the manual customer service on the Wish platform? Contact information

In addition to online stores, e-commerce platforms also need official customer service. Official customer service directly connects with consumers or merchants to deal with their problems or disputes. So how can I contact the manual customer service on the Wish platform?

1. Wish customer service contact information

1. Wish online customer service: Enter the Wish merchant platform and log in to your account, find the official customer service of the Wish platform - "Customer Service Xiaozhi", and click on it to communicate online.

2. Wish WeChat customer service: First, you need to follow the official WeChat account of "Wish Merchant Platform", then enter "manual service" in the dialog box, and the interface will pop up automatically, so that you can contact Wish's official customer service.

3. Wish customer service: 400-650-5595. You can directly dial to contact customer service Xiaozhi. The service time is from 9:00 am to 18:00 pm on weekdays.

2. What are the functions of wish customer service?

Wish customer service is the link between buyers and merchants. First, buyers consult customer service for product-related information and after-sales issues; then customer service communicates with buyers on behalf of the merchants, gives buyers timely feedback, and while solving buyers' problems, recommends products to buyers and guides them to place orders.

Sometimes, there are many business friends who hold multiple positions. They are the owner of the store and also the customer service, operation and other roles of the store. At this time, the roles of customer service and merchant overlap, eliminating the step of communication in the middle.

Whether it is a commodity or a company product, the most accurate and comprehensive user experience can only be heard from the user, and online customer service is the link between users and the industry. Therefore, having a good customer service system is more conducive to the industry's product upgrades and service capabilities.

Customer service needs to regularly summarize the questions that buyers ask, optimize products, and avoid the same problems from happening again and again. For example, the refund rate of a certain product is particularly high, and buyers generally report that the product has color difference. Find out the reason, whether it is caused by taking photos? Do you need to make clear notes on the details page, etc., solve the problem and reduce the refund rate of the product.

Generally speaking, there are three ways to contact wish's customer service. One is to contact wish's online customer service, one is to contact wish's WeChat customer service, and the other is wish's telephone customer service.