How to return or exchange goods on Shopify? What are the rules?

When you shop online, if you are not satisfied with the product, you can choose to return it or exchange it. However, no matter whether it is a return or exchange, everyone needs to follow the platform-related procedures. So how does Shopify return or exchange products?

How to return or exchange goods on Shopify?

Two objectives must be clarified:

First, to ensure that the return, exchange and refund policies can protect our business and interests, we need to set up reasonable policies based on our product quality, packaging, profit margins, logistics and transportation costs, etc.

Second, write the return, exchange and refund policy from the customer's perspective to ensure that the store policy is simple to understand and highly operational.

Common Shopify store return, exchange and refund policies usually need to include the following information:

1) Which products in the store can be returned? Or can all products be returned?

For example (a Shopify store selling women's dresses):

The general return policy applies to all products except special occasion dresses (ie quinceanera and wedding gowns) and clearance items.

The general return policy applies to all products except special occasion dresses (i.e. dresses and wedding gowns) and clearance items.

2) How long does it take for a customer to return an item? (30 or 45 days from the date of purchase is common)

Example:

Our return,exchange &refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

Our return, exchange and refund policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately we will not be able to offer you a refund or exchange.

3) Under what circumstances can customers return products?

Example:

What items are returnable?

Within 30 days of order date-Within 30 days of order date

In original condition: resell-able

Unused or undamaged

In the original packaging

4) What should we do if the product needs to be returned due to our own reasons?

Example:

If your order has a problem, contact us by emai or through the contact page. DO NOT ship back products without authorization through the return process. We can resolve all issues with you quickly and with personal attention.

If there is a problem with your order, please contact us through the contact page. Please do not send products back through the return process without authorization. We will respond quickly to resolve all your issues.

Shopify's return and exchange process is very simple. You can directly choose to apply through the backend after-sales service. If you really don’t know, you can contact customer service and let the customer service tell you step by step.

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