Why is there no sound in Shopee Chat? Related questions answered

Shopee is a cross-border e-commerce platform, and it is much more difficult to get started than domestic e-commerce platforms. And when you encounter problems, you usually don’t know how to solve them. Why is there no sound prompt in Shopee Chat?

If there is no sound in Shopee Chat, it may be because you have not turned on the sound reminder, or there is a network delay. Merchants can turn on the sound setting of message reminders, or log out and log in again.

Related questions and answers:

1. How to add a seller account?

1.1. For local sellers in mainland China, you only need to add your Shopee account username and password.

Click the Add Account button

In the pop-up window, select the store site and fill in the store account name and password (note that it is the store account, not the email address or store ID)

1.2 How to check the store name? Please refer to question 8 in this document

In the group column, you can set your own store group (you can also leave it blank)

1.3 If you want to isolate each store with a different IP, you can fill in the proxy type column when logging in to the store, select the purchased proxy IP, and fill in the columns one by one. (Proxy IP can be purchased on Taobao)

Fill in the store account and password correctly and click OK. A mobile phone verification code input box will appear. Enter the mobile phone verification code and click OK to log in successfully.

2. How to set up automatic reply?

Automatic reply time setting: the interval between messages sent by buyers. If there is no reply and automatic reply is turned on, the software will automatically reply to the buyer.

Enable and set message: Only accounts that have automatic reply enabled can set reply messages;

3. How to set up quick replies?

By site settings: The quick reply messages set under the site are available to all accounts under this site;

Set by station number: Set unique quick reply messages for each different account;

Save: Just click on other areas to save and close the settings page

In general, if there is no sound in Shopee Chat, it may be that you have not set up message reminders, so there is no sound prompt when a message comes in. If the chat message is displayed in the background, but the software does not display it, it may be that you are offline.