What are the negotiating skills of Alibaba International Station’s account managers?

If you don't want to open a store on Alibaba International Station, you can actually become an account manager. However, the job of an account manager is relatively hard. This profession is similar to the sales that everyone knows now. What are the negotiation skills of an account manager at Alibaba International Station?

What are the negotiation skills of Alibaba International Station account managers?

1. Playing Hard to Get

1. Suitable for people who are hesitant about placing an order and keep saying "wait"

2. Use countermeasures:

1) Raw materials prices are about to rise

2) Increase in wages

3) Exchange rates fluctuate greatly

4) Ocean freight will increase

5) There is a promotion going on

3. Applicable customers: UAE customers

2. Close yet distant

1. Suitable for: I am very satisfied with the product.

2. Use countermeasures

1) Understand the customer's mind and don't keep pushing them

2) Waiting for the customer's final decision

3) Focus on reminding customers of the product’s advantages and popularity

4) Product number, many orders, tight delivery time

3. Applicable customers: Japanese customers

3. Keep chasing

1. Suitable for: Customers who place orders immediately and are ready to pay

2. Use countermeasures

1) Strike while the iron is hot and keep a close eye on the customer until the payment is made

2) After the price is agreed, we will deliver the goods.

3) Do every step well and establish a good service image

3. Applicable customers: Israeli customers

4. Pursue relentlessly

1. Suitable for: South Asian and Southeast Asian customers such as India and Pakistan

2. Use countermeasures:

1) Low price, small profit, but good payment method

2) Don’t take customers’ promises too seriously

3) Email, phone/fax, WhatsApp, etc.

4) As long as the customer does not say that he does not want to place an order, follow up

3. Applicable customers: Indian customers

5. Cater to their preferences

1. Suitable for: Customers who come to China to visit and discuss cooperation

2. Use countermeasures:

1) Eat, go to KTV, and try foot baths

2) Cater to their needs, but don’t throw yourself into their arms

3) Know when to stop but don’t lose manners

4) Satisfied with the hospitality and looking forward to visiting China again next time

3. Applicable customers: Türkiye and Middle East customers

6. Stand your ground

1. Suitable for: Customers who are constantly entangled in price

2. Use countermeasures:

1) Profits have reached their limit and cannot fall any further

2) Provide customers with a detailed account and inform them of the lowest price

3) No matter how the customer persuades, the price cannot be changed

3. Applicable customers: Indian customers

7. Use both hard and soft tactics

1. Suitable for: Customers with great order potential

2. Use countermeasures:

1) Accurate inference and identification of promising prospects for cooperation

2)Price, packaging and delivery time are all given priority

3) Welcome customers to visit and establish business cooperation relationship

3. Applicable customers:

UAE Customers

8. Play to your strengths and avoid your weaknesses

1. Suitable for: Customers who compare prices and ask for a price reduction

2. Use countermeasures:

1) Emphasize your strengths and avoid your weaknesses

2) Price, packaging, delivery time, etc.

3) Advantage is the only key to impress customers

3. Applicable customers: Bolivian customers

9. Brotherly Love

1. Suitable for: Customers of similar age, hobbies and interests

2. Use countermeasures:

1) Business is the main focus, chat is the supplement, and mutual promotion

2) Plant a friendship tree and it will grow into a towering tree

3) Always greet each other and care about each other, and the friendship will be unbreakable

3. Applicable customers: Polish customers and Moldovan customers

10. Don’t get tired of it

1. Suitable for: Customers who are first involved in a new industry

2. Use countermeasures:

1) When customers don’t understand, it’s time for us to show our expertise

2) Help customers understand the product and we also strengthen our knowledge

3) Customers’ gratitude is our motivation to accept orders

3. Applicable customers: Spanish customers and Serbian customers

The negotiation skills of Alibaba International Station account managers are actually some sales talk and routines. When facing different customers, everyone’s negotiation skills are different. The above roughly summarizes some of them.

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