How long does it take for Amazon FBA to compensate for lost shipments? How do I file a claim?

After we shop on the Amazon platform, we just need to wait for the merchant to ship the goods. Merchants also need to abide by the relevant rules of the platform when shipping. Generally speaking, the loss of goods is quite rare. So how long will it take for Amazon FBA to compensate for lost goods? The following is the answer.

How long does it take for Amazon FBA to compensate for lost shipments ?

Case 1: If the quantity of goods entering the warehouse is inconsistent, you can apply for compensation from Amazon within 9 months by checking the difference in the backend shipment. If the goods are lost or damaged during delivery for more than 30 days, the seller can apply for compensation from Amazon within 18 months.

Case 2: Abnormal logistics costs. Excess charges due to inaccurate weight and dimensions. Compensation can be made 90 days from the date of charge.

Case 3: Returned goods not returned. If the returned product is not received within 45 days, the seller can file a buyer refund claim within 18 months. Special attention should be paid to the case of unreturned goods. If the buyer refunds but does not return the goods, Amazon will not bear any compensation liability. In addition, if the seller directly issues a refund to the buyer, Amazon will not provide compensation services for this.

How to file a claim for lost Amazon FBA shipments?

There are three ways to apply for a claim. The first is the conventional claim method, which is time-consuming and labor-intensive. Sellers are required to regularly check the progress of shipment processing and regularly go to the Amazon backend to download, organize and analyze compensation data, compile evidence, and open a case to apply for a claim.

The second method is to entrust a third-party service provider to claim compensation on your behalf. This method of claiming compensation is easier, but the claim rate is lower and a certain percentage of commission needs to be paid.

Finally, third-party tools are used to make claims. The advantages of making claims by yourself are safety and high success rate, but it will be more tiring if the order volume is large. Entrusting a third party to make a claim is mainly a cost issue, and a commission needs to be paid. The rate of using third-party tools is lower, but it is more time-saving and worry-free.

What materials are needed to file a claim?

Different claim information is required in different situations. For example, if the delivery fee or storage fee is increased due to inaccurate measurement, it is necessary to provide the weight or size of the original packaging used by the goods, the actual weight or measurement size on the same FNsk scale, and the transaction information for weight or size charges that the seller believes are not prepared.

After reading the above introduction, you should know how long it will take for Amazon FBA to compensate for lost shipments. In fact, there are relevant standards for compensation. Dear Amazon consumers, if you encounter similar situations, you must remember to file a complaint for compensation.

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