How to process returns on Amazon in the United States? What is the process?

Nowadays, many netizens like to shop on the Amazon platform in the United States, because there are many kinds of goods here and the quality is more trustworthy. If you want to apply for a return, how to do it? The following is an answer for everyone.

How to process returns on Amazon in the United States ?

1. Select the Amazon Global Purchase order that needs to be returned in [All Orders] and click the [Apply for Return] button.

2. Select the quantity of returned goods and the reason for return.

3. Confirm the return method and pickup address: The system will prompt you the return shipping fee based on the return reason you selected, and calculate the estimated refund total. After confirming that everything is correct, click the Submit button to enter the return application process.

4. Submit customs clearance information: All overseas purchase returns need to be returned to Amazon's overseas warehouse. According to the customs clearance requirements of the Chinese Customs, you need to provide valid ID information for customs clearance. Amazon's authorized carrier ECMS will notify you by email or SMS within 24 hours of your successful return application to upload customs clearance information on the ECMS official website.

5. Arrange door-to-door pickup time: After receiving accurate and valid customs clearance information, ECMS will entrust the delivery person to contact you via the mobile phone number you provided and arrange the door-to-door pickup time. At that time, please keep your phone open.

6. Prepare the return package: Please place the return item in a box or bag before the delivery person picks it up. Note: The delivery person does not provide any product packaging service.

7. Return shipping fee deduction: You do not need to pay any return shipping fee when the courier picks up the goods at your door. Note: If you return the goods for reasons other than product quality, you will be required to bear the international return fee, which will be deducted directly from your product refund.

8. Waiting for refund: After the courier successfully picks up the goods, it will take about 15-30 days for you to receive the refund, and the refund will be returned to your original payment account. The average time for returned goods to be returned from China to Amazon's overseas warehouse is 15 working days. The average refund processing time is 3-10 working days (from the time Amazon's overseas warehouse receives the goods and confirms that the goods meet the return terms and can arrange a refund).

Through the above introduction, we know what is the return process of Amazon in the United States. You can follow the above process to process returns. There will also be returns when shopping on Amazon, and sellers need to handle them in a timely manner. I hope the above content will be helpful to everyone.

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