Can Shopee sellers modify their reviews? How can they get good reviews?

In e-commerce, every positive review of a product is really important to the product, so sellers will pay special attention to maintaining reviews. The operating ideas of Shopee and domestic e-commerce are basically the same. So can Shopee sellers modify reviews?

Can Shopee sellers modify their reviews?

If the buyer gives you a bad review, and you communicate with the buyer in time to modify the review, he will have one chance to modify it within 30 days. The most direct and effective way to get the buyer to change the bad review is to give him a coupon or something, which not only promotes secondary consumption, but also cancels your bad review.

However, we cannot modify the reviews directly. We can only ask the buyers to modify them. It is not possible to remove a product from the shelves due to bad reviews and then put it back on the shelves.

Another thing to note is that if the buyer gives a malicious negative review, after confirming that there is no problem with your product and service attitude, you can appeal to your account manager or call the platform customer service, and the platform will intervene to handle it. The application appeal period is more than 1 month, and the appeal materials must be provided. The modification steps are as follows:

1. Go to [Me] - [My Purchase] shopping list.

2. Find the product whose rating you want to change, and then click [Shop Rating] to view the store rating.

3. Click "Change Rating" to modify the rating.

4. Modify the review and click Done.

How to get good reviews?

1. First of all, when the buyer receives the goods, you can communicate with him in time and ask him to give a favorable evaluation. You can also give some coupons to the buyer, so that he can feel your sincerity through the coupons, and you can also guide him to buy here next time to increase the repurchase rate. As long as there is no problem with the product, the buyer will give you a good review if you ask for it. You don’t need to worry about being embarrassed. Many buyers are very good. At least from what I have contacted, the buyers will basically listen to your opinions.

2. You can write a thank you letter by hand, first write some words to show the buyer's trust in you, express gratitude, and guide him to make a comment. You can also guide him to make a comment on the social platform. If you have other social platforms, such as face, book, etc., you can guide them.

Shopee sellers cannot be polite with good reviews. If they want to get good reviews, they can only start from other aspects, such as insisting on launching new and good products, doing a good job in pre-sales and after-sales work, and then guiding buyers to give good reviews.