How to recover the money when Amazon store is frozen? What is the reason for freezing?

Now there are more and more merchants opening stores on Amazon. We have opened a store on Amazon. Maybe for some reasons, the store may be frozen. In this case, if the money is frozen, how can we get it back? The following content will introduce it to you.

How to recover the money when Amazon store is frozen?

First, find out the reasons why your store was blocked and solve them, then provide measures to prevent recurrence in the future, and finally, write an appeal email to Amazon. In the email, first indicate that you have investigated the reasons why your store was blocked and come up with some ways to ensure that it will not be violated in the future. Then, you should focus on how to improve seller performance in the long term and ensure customer satisfaction. When writing any appeal to Amazon, you must remember to be sincere, indicate that you will operate strictly in accordance with Amazon's rules and regulations in the future, and indicate your actions. Even if Amazon misjudges, you only need to state it in a realistic way, provide evidence, and ask Amazon to verify it. Remember not to use abusive or radical language, let alone offensive or threatening words.

What illegal operations will lead to Amazon store being blocked?

1. Infringement of Intellectual Property Rights

On the Amazon platform, it is the seller's basic responsibility to ensure that the products sold are legal and authorized by the property owner. If you fail to do so, you will face the situation of account suspension. Amazon sellers must comply with four types of intellectual property rights: copyright, trademark rights, invention patents and design patents. If you do not want your account to be blocked, sellers must avoid illegal manufacturing, plagiarism, and selling imitations and fakes.

2. Counterfeit Products

Whether it is domestic e-commerce platforms or foreign e-commerce platforms such as Amazon, there is basically zero tolerance for counterfeit and shoddy products. Any goods sold on the Amazon platform must be authentic, and the sale of unauthorized copies, pirated and counterfeit goods is prohibited. If someone complains about selling counterfeit goods on the Amazon platform, there is a risk of the store being closed.

3. Store association

In order to ensure fair competition among sellers and improve the shopping experience of buyers, Amazon stipulates that the same identity is not allowed to have multiple accounts on the same site. Account association refers to Amazon obtaining seller-related information through technical means and determining that multiple store accounts belong to the same seller by matching related factors, such as ISP address, same computer, same office or home address, same last name, same geographic location, same bank relationship and related products.

4. Manipulate reviews

The quality of a review has a great influence on a product or even a store. According to Amazon's official explanation, factors that affect the review star rating include the time of the review, the number of likes on the review, and whether the product was actually purchased. Many sellers use unfair competition to manipulate influencing factors to change reviews. This behavior is called "stuffing orders" in China, which is a taboo on the Amazon platform. Once discovered, sales will be suspended immediately.

5. Poor Amazon account performance

Amazon sets four performance standards for sellers: Order Defect Rate (ODR), Pre-delivery Cancellation Rate, Late Shipment Rate, and Effective Tracking Rate. If a seller's account performs poorly in certain indicators, they will receive a warning from Amazon. At this time, sellers need to pay special attention. If the seller's performance remains unsatisfactory for a long time or the seller does not make changes, the risk of being blocked is quite high.

6. Selling Products Prohibited by Amazon

Products that Amazon explicitly prohibits from being sold cannot appear on the platform, and restricted products need to be approved by Amazon before they can be sold. Many products need to be certified by an authoritative organization before they can be sold on Amazon. For example, medical equipment, toys, etc., require documents approved by relevant agencies. If you violate the rules and list products that Amazon prohibits from being sold, your account will definitely be blocked, so sellers must comply with relevant regulations to avoid getting into trouble.

There are reasons why Amazon stores are blocked. Merchants need to understand the reasons first. In the end, no matter what, as long as sellers on the Amazon platform operate their stores carefully, work hard to improve performance, and follow the platform rules, I believe they can still reap great rewards.

Recommended reading:

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