Can I withdraw the money from my Amazon account after it is deactivated? How can I cancel my Amazon account?

Sometimes a seller’s Amazon account may be deactivated, which may be due to a violation of Amazon’s policies or other issues. When an account is deactivated, sellers are often concerned about whether the remaining balance in the account can be withdrawn. This article will delve deeper into this issue and discuss the Amazon account deactivation process.

1. What happens if your Amazon account is deactivated?

Amazon account deactivation usually occurs in the following situations:

Policy Violations: If a seller violates Amazon’s policies, such as selling prohibited items, counterfeit products, or engaging in inappropriate behavior, Amazon may immediately deactivate their account.

Account security issues: If Amazon suspects that there are security issues with the seller’s account, such as unauthorized login attempts or account theft, the account will be temporarily deactivated to protect user information.

Transaction issues: If a seller’s account is involved in serious transaction issues, such as frequent refunds and complaints, Amazon may take deactivation measures.

Arrears issues: If the seller's account owes money or has unpaid fees, Amazon also has the right to deactivate the account.

In these cases, sellers usually receive a notification from Amazon explaining the deactivation reason and requiring appropriate measures to resolve the issue. However, after a seller’s account is deactivated, they may be concerned about whether the balance in their account can be withdrawn.

2. How to deal with Amazon account balance

The balance in an Amazon account is usually divided into two parts: cashable balance and non-cashable balance. Cashable balance refers to funds that can be withdrawn at any time, usually the amount of revenue from sales orders minus related fees. Non-cashable balance refers to funds temporarily frozen by Amazon, which are usually related to potential problems and require further review.

For withdrawable balance, generally speaking, sellers can withdraw this balance after their account is deactivated. Amazon usually sends instructions on withdrawing the balance, including how to transfer the funds to the bank account specified by the seller. This means that even if the account is deactivated, the seller can still obtain the income generated by their sales orders.

However, for non-withdrawable balances, the situation may be more complicated. Non-withdrawable balances usually need to wait for Amazon's review and unfreezing, which may take some time. Sellers need to actively work with Amazon to resolve the issues that led to the account deactivation so that the non-withdrawable balance can be unfrozen as soon as possible.

3. Amazon Account Cancellation Procedure

In some cases, sellers may choose to cancel their Amazon account. Account cancellation is a serious decision that requires careful consideration. If a seller decides to cancel their account, here are some general steps:

Log in to Amazon Seller Central: Sellers need to log in to their Amazon Seller Central account.

Contact Amazon Customer Service: Sellers can contact Amazon Customer Service through Amazon Seller Center to express their intention to cancel their account and obtain relevant information.

Settle account balance: Before closing an account, the seller needs to ensure that the balance in the account has been withdrawn or used to pay any outstanding debts or fees.

Submit a cancellation request: As required by Amazon, sellers can submit an account cancellation request and provide the required information and documents.

Waiting for Review: Amazon typically reviews deregistration requests to ensure that all matters are properly processed.

Confirmation of Cancellation: Once the cancellation request is approved, the seller will receive a notification confirming the cancellation.

It should be noted that account cancellation may take some time, and the specific length of time depends on Amazon's review and processing speed. Before the cancellation is completed, the seller still needs to comply with Amazon's policies and requirements.