How long will it take for a store to close if Amazon ODR exceeds the limit? How often does Amazon ODR update?

Amazon ODR is a very important indicator, which reflects whether the seller can provide buyers with a good shopping experience. If the indicator is too low, it may lead to account deactivation. How long will it take for Amazon ODR to exceed the standard for the store to be closed?

It depends on which indicator of ODR exceeds the standard. You can write a complaint email and say that you will send FBA. If AZ complains about counterfeit goods, you can say that you will remove the complained products and re-inspect all products.

The second is to check your own account indicators and find out the orders that bring poor user experience to customers and the parameters that do not meet the standards; see what details lead to ODR exceeding the standards, such as quality, size, logistics, or service issues. These are often the directions for sellers to improve in the future.

1. How often is Amazon ODR updated?

There is actually no correct answer to how long it takes to approve an account's ODR exceeding the standard. The actual time depends on Amazon's tracking and resolution progress.

What is Amazon ODR?

Amazon ODR (Order Defect Rate) is an important indicator that can best reflect whether the seller can provide a good shopping experience. It has always been the focus of major e-commerce sellers. As we all know, ODR must not exceed 1%. Once it exceeds, it will have an adverse impact on the security of the seller's account. Among many e-commerce platforms, Amazon has the strictest implementation of ODR indicators; when ODR exceeds the standard seriously, Amazon will immediately review the seller's store and even remove the seller's sales authority.

Amazon ODR indicators include: order defect rate, order cancellation rate, delivery delay rate, policy violation, timely delivery rate, and sellers’ response or response to the in-site messages sent to us by buyers within 24 hours.

In general, how long it will take for an Amazon ODR to exceed the limit to shut down a store depends on which indicator is exceeded. There are three main factors that affect ODR: negative review rate, AZ complaint guarantee rate, and service rejection rate.