How to provide after-sales service for items purchased from Amazon? What after-sales service is available?

Today I will introduce you to some content about Amazon. Many consumers like to buy overseas products on the Amazon platform. Since it is online shopping, there will still be some problems. What is the after-sales service for things bought from Amazon? The following is an introduction for you.

How to provide after-sales service for items purchased from Amazon?

1. After entering the Amazon website, scroll to the bottom, find [Help] and click to enter.

2. After entering Amazon Help, scroll to the bottom and click [Need other help?]. You can see the [Contact Us] button on the right and click it to enter.

3. Enter your account and password and click [Login].

4. After entering the Contact Us page, select the type of question you have. You can also contact us by email, phone, or online customer service. I usually use online customer service because it is more convenient and clear. And the response is immediate.

5. Enter the question you want to ask. The simpler the better so that the customer service staff can make a preliminary judgment on the question you want to know. Click [Start Chat].

6. After the page is loaded, you will be connected to Amazon's official customer service staff. You can tell them your questions. Generally, you will get a satisfactory answer.

I have compiled some solutions to after-sales problems:

1. Amazon order issues

1. The customer requests to change the address

The first situation: The customer has placed an order but the goods have not been shipped yet, but he/she requests to modify the address due to incorrect address or other reasons.

How to deal with Amazon after-sales problems:

The seller can contact the customer and ask them to send the correct new address, and communicate with the customer in a friendly manner to reconfirm and ensure that the address is correct.

The second situation: The customer's order has been shipped, but the customer needs to change the address for some reason and sends the new address to the seller, requiring the seller to send the product to the new address.

How to deal with Amazon after-sales problems:

If the product price is not very high, the seller may consider resending the product to a new delivery address for the customer. Generally speaking, this is a helpless approach to avoid subsequent customer disputes.

If the price of the product is too high, it is not recommended that the seller re-ship the product. It is recommended that the seller write an email to the customer, stating tactfully that the order has been shipped and that it is not convenient to modify the address, and requesting the customer's understanding.

2. Logistics Issues

Generally speaking, some customers will send emails to sellers to inquire about logistics issues after purchasing goods.

How to deal with Amazon after-sales problems:

In this case, if the seller chooses FBA delivery, Amazon will help you handle all customer service and logistics issues. Therefore, the seller can ask the customer to contact the official customer service to handle the problem.

What after-sales services are available?

1. Cancel the order

If the buyer finds that the order was wrong or does not want it anymore after purchasing, he can apply to cancel the order before the order is shipped. The shipping fee and tax of the canceled order will be refunded, which means there will be no loss of fees. You can find the corresponding order cancellation in the order details of your account.

2. Returns and Exchanges

If it is an Amazon-operated product, it is not supported for exchange at the moment, and the buyer can only apply for a return; for returns, Amazon will provide door-to-door collection services at some sites, otherwise you need to contact the courier company to return it. For third-party products, buyers need to contact the courier company for returns and exchanges.

For sellers, if you choose FBA delivery, you don’t have to worry too much. You just need to pay attention to the store return rate. If you ship by yourself or use an overseas warehouse, you need to actively communicate with the buyer. Otherwise, if you receive a bad review, you will not be able to delete it.

3. Logistics

Amazon delivery is divided into two ways: Amazon Logistics and self-delivery. For self-delivery, the transportation time is relatively low, so the seller must also do the logistics tracking by themselves. If the buyer wants to return the product due to logistics problems, first apologize to them and then keep them, so as to bring better benefits to the store.

Dear Amazon users, if you encounter any problems after shopping on Amazon, you can apply for after-sales service, and the Amazon platform will also help Amazon merchants solve this problem. Now everyone should know it, right?

Recommended reading:

Can I buy things on Amazon in China? How can I buy them?

How to buy things from Amazon and ship them abroad? What should I pay attention to?

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